Attending and Reporting on Industry Trade Shows Since the first Comdex in the Early 80s

Charlie Isaacs

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Top Stories by Charlie Isaacs

Whether you are searching for a Cloud Computing solution for your enterprise or you want to learn about the latest and greatest Cloud Computing technology, The Cloud Computing Expo in Santa Clara, California running from  November 2 until November 4 is for you. Keynote speakers include Richard Marcello, President, Systems & Technology, Unisys, Shelton Shugar SVP Cloud Computing, Yahoo!, and Richard Sarwal VP of Development for Oracle Enterprise Manager, Oracle. It is rare that you would find a collection of all of the Cloud Computing industry giants in one place, and you definitely would not be able to gather as much information on Cloud Computing from any other single event. Check out the list of exhibitors: Here are a couple of the sessions that I am l... (more)

Mike Rowe From Dirty Jobs Could Use This Technology

I think it will take me a year to get through all of the companies I visited and interviewed at Oracle OpenWorld. Voice technology has always been one of my “hobbies”, especially when it comes to the connection into knowledge management or any other Contact Center functionality.  Voice, after all, can be a service just like any other set of functionality within a Services Oriented Architecture. Voice should also be connected to all of the other services available in the enterprise. Voice-Insight ( ) was at the show and was demonstrating and talking abo... (more)

Oracle OpenWorld 2009 Is Done But the Challenge Begins!

What can I say, Oracle OpenWorld 2009 was a great show all around. Professionally run, great companies, great exhibit areas, and exceptional presentations. The big surprise to me was seeing Arnold Schwarzenegger on stage with Larry. Which is a great segue into my first topic for my OOW09 notes on the show. The amazing Exadata 2 and the challenge presented to IBM. After Arnold left the stage, Larry made the comment "IBM, take the [Exadata challenge] and make our day.  Oh, that is a different action hero, sorry." Then Larry goes on to say "Ten Million dollars to anyone who can make t... (more)

Get Excited! It's Time for Oracle OpenWorld

Oracle OpenWorld offers a schedule that’s filled with sessions, demos, networking events, and more. Oracle OpenWorld is the perfect venue to build new skills in this tough economy. Yes, budgets are being scrutinized like never before. However, Oracle OpenWorld will yield a high return on your investment. Oracle can help you make the case to your management as well. They have three justification letters that you can send to your boss; to leverage these you need to: Identify the letter that best matches your role: developer, application user, or manager. Follow the instructions for ... (more)

Parties and Customer Service: What’s the Connection?

It was a joyous and momentous weekend for the Isaacs family – my daughter Caroline graduated from High School and is moving on to the next chapter in her life. So what does this have to do with Customers and Customer Service? The theme here is communication channels. The best thing about achieving any major family milestone is that it is an excuse to PARTY! And how do you get the word out to your friends and family (“customers”)? Well, that is an easy one–you need a multi-channel communications approach. My relatives and some of my friends like to get written invitations in the m... (more)