Attending and Reporting on Industry Trade Shows Since the first Comdex in the Early 80s

Charlie Isaacs

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Top Stories by Charlie Isaacs

I have Picasso on my mind. On the way to a business meeting in downtown Barcelona, I stumbled upon an amazingly beautiful Picasso frieze across the street from the Barcelona Cathedral. It reminded me of Picasso’s famous commentary on technology: Computers are useless. They can only give you answers. In Picasso’s day, computers only gave answers. That was their only job, and Picasso couldn’t comprehend a time when computers would fulfill an emotional need in the way art does. But, today, computers do help meet this need by making connections between people. To me, every customer inquiry is not only a question that your computers must answer, but also an opportunity to fulfill a customer’s needs on a very emotional, as well as practical level. Technology must go beyond just answering questions to understanding all facets of the experience and helping agents meet custo... (more)

Mike Rowe From Dirty Jobs Could Use This Technology

I think it will take me a year to get through all of the companies I visited and interviewed at Oracle OpenWorld. Voice technology has always been one of my “hobbies”, especially when it comes to the connection into knowledge management or any other Contact Center functionality.  Voice, after all, can be a service just like any other set of functionality within a Services Oriented Architecture. Voice should also be connected to all of the other services available in the enterprise. Voice-Insight (http://www.voice-insight.com ) was at the show and was demonstrating and talking abo... (more)

That’s a lotta data — the Oracle SUN StorageTek SL8500 Modular Library System

Ok, so I am a Software guy but I am posting about hardware devices. Maybe when it comes to hardware I am easily impressed? I promised to post information about interesting products and as someone who owned one of the first 5MB hard drives attached to a personal computer I guess I am in awe of large data storage devices? There was a huge amount of energy on the Oracle OpenWorld floor being generated by the people working the booth and the visitors to the booth containing the SUN StorageTek SL8500 Modular Library System is truly impressive, or as my son would say, “A Beast!” The ... (more)

Are You Getting Excited About the Cloud Computing Expo in Santa Clara?

Whether you are searching for a Cloud Computing solution for your enterprise or you want to learn about the latest and greatest Cloud Computing technology, The Cloud Computing Expo in Santa Clara, California running from  November 2 until November 4 is for you. http://cloudcomputingexpo.com/general/keynotes1109.htm Keynote speakers include Richard Marcello, President, Systems & Technology, Unisys, Shelton Shugar SVP Cloud Computing, Yahoo!, and Richard Sarwal VP of Development for Oracle Enterprise Manager, Oracle. It is rare that you would find a collection of all of the Cloud C... (more)

Oracle OpenWorld 2009 Is Done But the Challenge Begins!

What can I say, Oracle OpenWorld 2009 was a great show all around. Professionally run, great companies, great exhibit areas, and exceptional presentations. The big surprise to me was seeing Arnold Schwarzenegger on stage with Larry. Which is a great segue into my first topic for my OOW09 notes on the show. The amazing Exadata 2 and the challenge presented to IBM. After Arnold left the stage, Larry made the comment "IBM, take the [Exadata challenge] and make our day.  Oh, that is a different action hero, sorry." Then Larry goes on to say "Ten Million dollars to anyone who can make t... (more)